Crew protocol - Revision history

Kaberett: /* Do not guess */ modernisation

2024-11-14T19:35:08Z

Do not guess: modernisation

← Older revision		Revision as of 19:35, 14 November 2024
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	There will often be situations where you are asked a question that you do not know the answer to by players or another member of crew. In these situations it is really important not to guess the answer. Many crew are keen to be as helpful as possible - and there is an assumption that making a best guess will help the questioner.		There will often be situations where you are asked a question that you do not know the answer to by players or another member of crew. In these situations it is really important not to guess the answer. Many crew are keen to be as helpful as possible - and there is an assumption that making a best guess will help the questioner.

	The problem is that wrong answers can cause havoc - ~~last year~~ we had an instance where a disabled player was told there was no ~~disabled~~ toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.		The problem is that wrong answers can cause havoc - in the past we had an instance where a disabled player was told there was no accessible toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.
	{{CaptionedImage\|file=RichLoveday.jpg\|align=right\|width=200px}}		{{CaptionedImage\|file=RichLoveday.jpg\|align=right\|width=200px}}
	===What you should do===		===What you should do===

John9newton: /* What you should do */

2019-04-16T07:41:01Z

What you should do

← Older revision		Revision as of 07:41, 16 April 2019
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	===What you should do===		===What you should do===
	The ideal approach is to get on a radio and locate a member of crew who confirms that he can answer the question or help the questioner. You are looking for another member of crew who is saying "Yes, I can sort that, send them to me". Once you have that, you can give the questioner instructions on how to locate that member of crew. If you are not near a radio, then ideally you should go with the player and help them find a member of crew who can help or who has a radio and can find someone who can help.		The ideal approach is to get on a radio and locate a member of crew who confirms that they can answer the question or help the questioner. You are looking for another member of crew who is saying "Yes, I can sort that, send them to me". Once you have that, you can give the questioner instructions on how to locate that member of crew. If you are not near a radio, then ideally you should go with the player and help them find a member of crew who can help or who has a radio and can find someone who can help.

	[[Category:General]]		[[Category:General]]

Matt: /* Do not send a problem to another member of crew */

2017-08-28T03:27:32Z

Do not send a problem to another member of crew

← Older revision		Revision as of 03:27, 28 August 2017
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	You will often be asked to resolve a problem or question that you assume are best dealt with by another member of crew. For instance, you may be asked a question that sounds like a referee issue - a question best answered by an Empire ref. What you should not do is tell the questioner to go and find another member of the team to help them.		You will often be asked to resolve a problem or question that you assume are best dealt with by another member of crew. For instance, you may be asked a question that sounds like a referee issue - a question best answered by an Empire ref. What you should not do is tell the questioner to go and find another member of the team to help them.

	There are two problems here. The first is that the questioner may be unable to find the team you are sending them to. New players in particular can find this kind of redirection very intimidating. Second, if you have sent the questioner to the wrong team - they will get redirected again when they arrive. This reflects badly on all of us and annoys the hell out of players. Worse, you can have a situation where the player is being sent back and forth. ~~Last~~ year we had several cases where NPCs playing Imperial civil servants were sending players to GOD to get answers to questions - where they were met by GOD crew who told them to get answers from the Imperial civil servants in the field.		There are two problems here. The first is that the questioner may be unable to find the team you are sending them to. New players in particular can find this kind of redirection very intimidating. Second, if you have sent the questioner to the wrong team - they will get redirected again when they arrive. This reflects badly on all of us and annoys the hell out of players. Worse, you can have a situation where the player is being sent back and forth. In the first year we had several cases where NPCs playing Imperial civil servants were sending players to GOD to get answers to questions - where they were met by GOD crew who told them to get answers from the Imperial civil servants in the field.

	Obviously if you know from direct experience that a problem is definitely being resolved at GOD, then you can give a questioner direction on how to get to GOD to get help. But in other cases, it is better to follow the advice below.		Obviously if you know from direct experience that a problem is definitely being resolved at GOD, then you can give a questioner direction on how to get to GOD to get help. But in other cases, it is better to follow the advice below.

Matt at 03:26, 28 August 2017

2017-08-28T03:26:34Z

@@ Line 5: / Line 5: @@
 # '''[[Crew protocol#Do not guess|Do not guess]]'''
 # '''[[Crew protocol#Do not send a problem to another member of crew|Do not send a problem to another member of crew]]'''
 ==Do not guess==
@@ Line 26: / Line 25: @@
 ===What you should do===
 The ideal approach is to get on a radio and locate a member of crew who confirms that he can answer the question or help the questioner. You are looking for another member of crew who is saying "Yes, I can sort that, send them to me". Once you have that, you can give the questioner instructions on how to locate that member of crew. If you are not near a radio, then ideally you should go with the player and help them find a member of crew who can help or who has a radio and can find someone who can help.
 [[Category:General]]

Matt at 10:39, 30 April 2017

2017-04-30T10:39:37Z

@@ Line 26: / Line 26: @@
 ===What you should do===
 The ideal approach is to get on a radio and locate a member of crew who confirms that he can answer the question or help the questioner. You are looking for another member of crew who is saying "Yes, I can sort that, send them to me". Once you have that, you can give the questioner instructions on how to locate that member of crew. If you are not near a radio, then ideally you should go with the player and help them find a member of crew who can help or who has a radio and can find someone who can help.
 [[Category:General]]

Matt at 10:23, 30 April 2017

2017-04-30T10:23:14Z

← Older revision		Revision as of 10:23, 30 April 2017
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	# '''[[Crew protocol#Do not guess\|Do not guess]]'''		# '''[[Crew protocol#Do not guess\|Do not guess]]'''
	# '''[[Crew protocol#Do not send a problem to another member of crew\|Do not send a problem to another member of crew]]'''		# '''[[Crew protocol#Do not send a problem to another member of crew\|Do not send a problem to another member of crew]]'''
			# '''[[Crew protocol#Do not pass on a complaint\|Do not pass on a complaint]]'''

	==Do not guess==		==Do not guess==

Matt: /* What you should do */

2015-08-16T12:47:41Z

What you should do

← Older revision		Revision as of 12:47, 16 August 2015
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	The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.		The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.

	If you can't find your ~~head of department~~ and you can't locate any member of the crew who can definitively answer the question, then please apologize to the person who asked and explain that you simply do not know the answer. Then try to help them find a member of crew who can answer their questions.		If you can't find your team leader and you can't locate any member of the crew who can definitively answer the question, then please apologize to the person who asked and explain that you simply do not know the answer. Then try to help them find a member of crew who can answer their questions.

	==Do not send a problem to another member of crew==		==Do not send a problem to another member of crew==

Matt at 22:20, 9 February 2014

2014-02-09T22:20:30Z

← Older revision		Revision as of 22:20, 9 February 2014
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	The problem is that wrong answers can cause havoc - last year we had an instance where a disabled player was told there was no disabled toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.		The problem is that wrong answers can cause havoc - last year we had an instance where a disabled player was told there was no disabled toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.
	{{CaptionedImage\|file=RichLoveday.jpg\|align=~~left~~\|width=200px}}		{{CaptionedImage\|file=RichLoveday.jpg\|align=right\|width=200px}}
	===What you should do===		===What you should do===
	The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.		The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.

Matt at 22:20, 9 February 2014

2014-02-09T22:20:16Z

← Older revision		Revision as of 22:20, 9 February 2014
Line 10:		Line 10:

	The problem is that wrong answers can cause havoc - last year we had an instance where a disabled player was told there was no disabled toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.		The problem is that wrong answers can cause havoc - last year we had an instance where a disabled player was told there was no disabled toilet on site, because the person they asked wasn't aware there was one. Almost invariably a wrong answer in these circumstances is worse than no answer at all. So please, if you are not certain of the answers you are giving then '''do not guess'''.
			{{CaptionedImage\|file=RichLoveday.jpg\|align=left\|width=200px}}
	===What you should do===		===What you should do===
	The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.		The ideal approach to handle a question you don't have the answer is to ask your head of department. They should be available on a radio and they should hopefully be able to tell you the answer - or help you find someone who can. If you are working alongside fellow members of crew, then it is worthwhile asking if any of them know the answer. If someone nearby knows the answer - then that is great - but otherwise do not consult a group of people who don't know the answer to produce the team's best guess. That is no more helpful than guessing yourself.

Matt at 17:09, 3 February 2014

2014-02-03T17:09:23Z

← Older revision		Revision as of 17:09, 3 February 2014
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	==Protocol==		==Protocol==
	# '''[[Crew protocol#Do not guess\|Do not guess]]'''		# '''[[Crew protocol#Do not guess\|Do not guess]]'''
	# '''[[Crew protocol#Do not send a problem to another member of crew\|Do not send a problem to another member of crew'''		# '''[[Crew protocol#Do not send a problem to another member of crew\|Do not send a problem to another member of crew]]'''

	==Do not guess==		==Do not guess==