Supporting players - Revision history

Kaberett: /* Welfare */ updated/expanded information on how and when to contact participant welfare

2025-10-18T15:20:47Z

Welfare: updated/expanded information on how and when to contact participant welfare

← Older revision		Revision as of 15:20, 18 October 2025
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	==Welfare==		==Welfare==
	* '''If any participant is experiencing obvious distress then you can ~~put them in touch with Kerrie Hill, John Newton or~~ the ~~participant welfare~~ team'''		* '''If any participant is experiencing obvious distress then you can contact the Participant Welfare team by radio'''
	* '''Respect the wishes of the ~~player~~ you are ~~dealing with~~'''		* '''Respect the wishes of the participant you are talking to'''

	~~If you encounter a participant who is experiencing obvious distress~~ that ~~is impacting~~ their ~~ability to enjoy the game then you should ask them if they wish to speak to Kerrie Hill, John Newton or another member of the [[~~Participant ~~welfare team\|participant welfare team]]. This is most likely~~ to ~~happen if someone approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment~~ or ~~discrimination], but it is not confined to these situations~~.		While all participants are expected to plan for and manage their own practical and emotional needs, sometimes things happen that are beyond their control. Participant Welfare (PW) are here to support participants — both players and crew — who experience unforeseen practical or emotional problems while on site.

	~~John~~ or ~~another member of the~~ team ~~will be available on radio throughout the day. We do~~ not ~~currently have sufficient volunteers~~ to ~~provide~~ support ~~and help~~ to ~~players throughout the event, but you can encourage~~ people ~~experiencing problems after time-out to ask for a member of the welfare team the next morning~~.		This support might be for practical issues, like missing or broken camping equipment, or for emotional support.
			The Participant Welfare team does not provide therapy or counselling, but are trained to give short term support to people in emotional distress.

	~~The~~ participant ~~welfare team~~ are ~~there for all participants~~, ~~players~~ and ~~crew~~. ~~They~~ are ~~there~~ to ~~help~~ any ~~member~~ of ~~our~~ crew who is ~~experiencing distress at events~~ and ~~would like support and help~~.		If a participant brings an issue to you and you feel that we can help please contact us. If you are unsure, always [[Radio_protocol#Radio_Channels \| radio in]]: we work with lots of departments on site, and if we are not able to help, we will support you in finding the department that can.

			'''Always''' [[Radio_protocol#Radio_Channels \| radio Participant Welfare]] to request support — don't come directly to the PW tents. Our tents are shared with a number of departments, and we need to maintain a safe and confidential space for everyone using them.

			* We can be contacted on [[Radio_protocol#Radio_Channels \| the appropriate channel]] any time between 8 a.m. and 1 a.m., from Thursday afternoon onwards (depending on arrival time of crew members).
			* Between 1 a.m. and 8 a.m., please contact Security, who will contact a member of the PW team.
			* In order to maintain confidentiality, we only ask for basic details over the radio. This will help us assess the support needed.
			* Please be careful not to offer, or suggest, support to participants that PD might not be able to provide.
			* We will usually meet the participant outside GOD. We may ask you to stay with the participant until we get there if they are distressed.
			* If there is an issue that prevents the participant from getting to GOD, let us know. We will arrange to meet you and the participant in the IC area.
			* If you suspect the participant is drunk, on drugs, or a risk to others please call Security. Security will contact us if appropriate.
			* If a participant has medical issues that need to be addressed, please contact the First Aid team. They will contact Participant Welfare if appropriate.

	==Event Experience==		==Event Experience==

Spoondog at 18:40, 6 March 2025

2025-03-06T18:40:29Z

← Older revision		Revision as of 18:40, 6 March 2025
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	* Ask them if you can arrange for a member of the conduct team to talk to them		* Ask them if you can arrange for a member of the conduct team to talk to them
	* If they don't want to report, ask them if you can report the matter on their behalf, either anonymously or in their name
	* If they want to report, ask them if they have a friend who can accompany and support them (you may be the friend they are hoping will do this)		* If they want to report, ask them if they have a friend who can accompany and support them (you may be the friend they are hoping will do this)

Spoondog at 15:38, 14 August 2023

2023-08-14T15:38:47Z

← Older revision		Revision as of 15:38, 14 August 2023
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	==Welfare==		==Welfare==
	* '''If any participant is experiencing obvious distress then you can put them in touch with John Newton or the participant welfare team'''		* '''If any participant is experiencing obvious distress then you can put them in touch with Kerrie Hill, John Newton or the participant welfare team'''
	* '''Respect the wishes of the player you are dealing with'''		* '''Respect the wishes of the player you are dealing with'''

	If you encounter a participant who is experiencing obvious distress that is impacting their ability to enjoy the game then you should ask them if they wish to speak to John Newton or another member of the [[Participant welfare team\|participant welfare team]]. This is most likely to happen if someone approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment or discrimination], but it is not confined to these situations.		If you encounter a participant who is experiencing obvious distress that is impacting their ability to enjoy the game then you should ask them if they wish to speak to Kerrie Hill, John Newton or another member of the [[Participant welfare team\|participant welfare team]]. This is most likely to happen if someone approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment or discrimination], but it is not confined to these situations.

	John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.		John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.
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	* Problems with the site facilities, the toilets, the showers, etc should be reported to Alison Pennington or a senior member of the site team.		* Problems with the site facilities, the toilets, the showers, etc should be reported to Alison Pennington or a senior member of the site team.
	* Game problems such as plot inconsistencies or failed conjunctions should be reported to Matt Pennington (or Andy Raff or Graeme Jamieson if Matt is not available).		* Game problems such as plot inconsistencies or failed conjunctions should be reported to Matt Pennington (or Andy Raff or Graeme Jamieson or Clare Evans if Matt is not available).
	* Administration problems such as resources missing from a pack should be reported to Erin Knott or Adam Dinwoodie in GOD.		* Administration problems such as resources missing from a pack should be reported to Erin Knott or Adam Dinwoodie in GOD.

	If you are in any doubt who to report a problem to then please report it to Erin Knott or Adam Dinwoodie in GOD, who can then help ensure the right person is informed.		If you are in any doubt who to report a problem to then please report it to Erin Knott or Adam Dinwoodie in GOD, who can then help ensure the right person is informed.

Gamma3000: Correct names of HoDs in GOD

2022-08-25T08:34:58Z

Correct names of HoDs in GOD

← Older revision		Revision as of 08:34, 25 August 2022
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	* Problems with the site facilities, the toilets, the showers, etc should be reported to Alison Pennington or a senior member of the site team.		* Problems with the site facilities, the toilets, the showers, etc should be reported to Alison Pennington or a senior member of the site team.
	* Game problems such as plot inconsistencies or failed conjunctions should be reported to Matt Pennington (or Andy Raff or Graeme Jamieson if Matt is not available).		* Game problems such as plot inconsistencies or failed conjunctions should be reported to Matt Pennington (or Andy Raff or Graeme Jamieson if Matt is not available).
	* Administration problems such as resources missing from a pack should be reported to ~~Mark Bretherick~~ in GOD.		* Administration problems such as resources missing from a pack should be reported to Erin Knott or Adam Dinwoodie in GOD.

	If you are in any doubt who to report a problem to then please report it to ~~Mark Bretherick~~, who can then help ensure the right person is informed.		If you are in any doubt who to report a problem to then please report it to Erin Knott or Adam Dinwoodie in GOD, who can then help ensure the right person is informed.

Matt at 14:39, 17 June 2021

2021-06-17T14:39:03Z

← Older revision		Revision as of 14:39, 17 June 2021
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	==Event Experience==		==Event Experience==
	* '''Please try to ensure that any negative event experience is reported to the appropriate person or to ~~Waz~~ in GOD'''		* '''Please try to ensure that any negative event experience is reported to the appropriate person or to Adam or Erin in GOD'''

	There are a range of possible experiences that players can have that will impact negatively on their event. If a player approaches you to describe a problem they have had or are having - or you overhear them talking about it - please encourage them to bring it to our attention.		There are a range of possible experiences that players can have that will impact negatively on their event. If a player approaches you to describe a problem they have had or are having - or you overhear them talking about it - please encourage them to bring it to our attention.

John9newton: /* Welfare */

2018-03-10T14:05:31Z

Welfare

← Older revision		Revision as of 14:05, 10 March 2018
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	John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.		John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.

	The participant welfare team are there for all participants, players and crew. They are there to help any member of our crew who is experiencing distress at events and would like ~~the~~ support and help.		The participant welfare team are there for all participants, players and crew. They are there to help any member of our crew who is experiencing distress at events and would like support and help.

	==Event Experience==		==Event Experience==

John9newton: /* Conduct */

2018-03-10T14:05:05Z

Conduct

← Older revision		Revision as of 14:05, 10 March 2018
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	* '''Respect the wishes of the participant you are dealing with'''		* '''Respect the wishes of the participant you are dealing with'''

	If a participant approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment or discrimination], please stop what you are doing and give the person your full attention. Listen carefully to everything they ~~have to~~ say and then follow the simple guidelines laid out below:		If a participant approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment or discrimination], please stop what you are doing and give the person your full attention. Listen carefully to everything they say and then follow the simple guidelines laid out below:

	* Ask them if you can arrange for a member of the conduct team to talk to them		* Ask them if you can arrange for a member of the conduct team to talk to them
	* If they don't want to report ask them if you can report the matter on their behalf, either anonymously or in their name		* If they don't want to report, ask them if you can report the matter on their behalf, either anonymously or in their name
	* If they want to report ask them if they have a friend who can accompany and support them (you may be the friend they are hoping will do this)		* If they want to report, ask them if they have a friend who can accompany and support them (you may be the friend they are hoping will do this)

	Do not try to deal with the problem yourself, in particular do not make assumptions about the severity of the situation or whether it needs to be passed on. Ask the participant you are speaking to for permission to contact the conduct team - if they give you that then contact us as quickly as humanly possible.		Do not try to deal with the problem yourself, in particular do not make assumptions about the severity of the situation or whether it needs to be passed on. Ask the participant you are speaking to for permission to contact the conduct team - if they give you that then contact us as quickly as humanly possible.
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	* Do not pressure them for details of what happened, leave any investigation for a member of our [https://www.profounddecisions.co.uk/empire-wiki/Conduct conduct] team.		* Do not pressure them for details of what happened, leave any investigation for a member of our [https://www.profounddecisions.co.uk/empire-wiki/Conduct conduct] team.
	* Do not comment on ~~the~~ anyone's state of inebriation, dress, emotional state or any other factor.		* Do not comment on anyone's state of inebriation, dress, emotional state or any other factor.
	* Do not try to persuade or dissuade them from any reasonable course of action		* Do not try to persuade or dissuade them from any reasonable course of action
	* Do not make any promises or judgements		* Do not make any promises or judgements

John9newton: /* Cheating */

2018-03-10T14:03:30Z

Cheating

← Older revision		Revision as of 14:03, 10 March 2018
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	* '''Generic reports of cheating involving entire nations should be ignored'''		* '''Generic reports of cheating involving entire nations should be ignored'''

	If you believe that have seen a player cheating or you receive a report that a player is cheating, ~~the~~ please report this Graeme Jamieson at the first available opportunity. Graeme can be contacted by radio, or is usually working in the Matt Bunker near monster.		If you believe that you have seen a player cheating or you receive a report that a player is cheating, then please report this to Graeme Jamieson at the first available opportunity. Graeme can be contacted by radio, or is usually working in the Matt Bunker near monster.

	The most effective report is a first-hand account - ideally delivered in person. If you are speaking to a participant who is reporting an ~~incidence~~ of cheating, please try to persuade them to make the report to Graeme in person. If they do not wish to do this then ask them if you can take the report to Graeme on their behalf - either openly or anonymously.		The most effective report is a first-hand account - ideally delivered in person. If you are speaking to a participant who is reporting an incident of cheating, please try to persuade them to make the report to Graeme in person. If they do not wish to do this then ask them if you can take the report to Graeme on their behalf - either openly or anonymously.

	We wish to chase up any report of cheating that involves one or more specific individuals - provided that there is some identifying information more specific than the characters' nation. It is always best to have the names of the players accused of cheating, but a description of some kind is sufficient for us to chase a matter up.		We wish to chase up any report of cheating that involves one or more specific individuals - provided that there is some identifying information more specific than the characters' nation. It is always best to have the names of the players accused of cheating, but a description of some kind is sufficient for us to chase a matter up.

John9newton: /* Overview */

2018-03-10T14:01:57Z

Overview

← Older revision		Revision as of 14:01, 10 March 2018
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	==Overview==		==Overview==
	One of the primary responsibilities of all Empire crew is that you will provide some basic support for players. Although all Empire crew have different responsibilities, with some in more player-facing roles than others, players attending the event have a legitimate expectation that crew who are asked will support them if they need help. For this reason you should be ready to provide basic help in the ~~three~~ circumstances outlined below.		One of the primary responsibilities of all Empire crew is that you will provide some basic support for players. Although all Empire crew have different responsibilities, with some in more player-facing roles than others, players attending the event have a legitimate expectation that crew who are asked will support them if they need help. For this reason you should be ready to provide basic help in the circumstances outlined below.

	In general this page ~~compliments~~ the generic guidelines for helping players which are laid out in our [[crew protocol]]. Those rules apply in all circumstances where a player asks you for help, but the situations below		In general this page complements the generic guidelines for helping players, which are laid out in our [[crew protocol]]. Those rules apply in all circumstances where a player asks you for help, but the situations below have their own, additional, requirements.

	==Cheating==		==Cheating==

John9newton: Fixed outbound link

2018-03-08T18:58:54Z

Fixed outbound link

← Older revision		Revision as of 18:58, 8 March 2018
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	* '''Respect the wishes of the player you are dealing with'''		* '''Respect the wishes of the player you are dealing with'''

	If you encounter a participant who is experiencing obvious distress that is impacting their ability to enjoy the game then you should ask them if they wish to speak to John Newton or another member of the [[Participant welfare team\|participant welfare team]]. This is most likely to happen if someone approaches you with a [~~[reporting discrimination or harassment\|~~report of harassment or discrimination]], but it is not confined to these situations.		If you encounter a participant who is experiencing obvious distress that is impacting their ability to enjoy the game then you should ask them if they wish to speak to John Newton or another member of the [[Participant welfare team\|participant welfare team]]. This is most likely to happen if someone approaches you with a [https://www.profounddecisions.co.uk/empire-wiki/Reporting_discrimination_or_harassment report of harassment or discrimination], but it is not confined to these situations.

	John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.		John or another member of the team will be available on radio throughout the day. We do not currently have sufficient volunteers to provide support and help to players throughout the event, but you can encourage people experiencing problems after time-out to ask for a member of the welfare team the next morning.