Contact Us

Email is the best way to contact us. Please pick the single most appropriate contact and send your email to that address only. We try to respond to all emails quickly but please bear in mind that we receive over a hundred emails a day during busy periods.

General Enquiries

  • Account queries
  • Questions about your character
  • Feedback about the website

Bookings & Refunds

  • Booking for events
  • Payment queries
  • Refunds

Plot & Player Events

  • Plot and campaign questions
  • Player events

New Players

  • New player questions
  • Character backgrounds


  • Questions about rules


  • Complaints about other participants


If you are posting coins or resources for downtime to this address then please make sure you include a note with your name and player ID and a list of everything that has been sent.

Please address all correspondence to our PO Box.

  • PO Box 666,
  • Preston,
  • PR2 1ZW.


You are welcome to phone the office and we’ll take your call during normal working hours. We’re often working late in the office, so you are welcome to try your luck calling during out of office hours, but we can’t guarantee a response.

  • 0845 0944 798


We usually head for site around four days before each event begins. You can use our mobile number if you need to contact us on site for any purpose.

  • 07467 909227