Missing artisan items

What artisan items a player should have in their pack is something that often causes confusion. Here's some of the common problems:

• The character passport – the piece of paper in the character pack – lists what items an artisan is capable of making. It doesn't list what items they should have made. New artisans sometimes expect to have ribbons for all the items on their passport, which is incorrect. The front of their pack will show what ribbons should be in the pack, and if you think the front of the pack is wrong, escalate that.

A downtime history showing someone making Mendicants Cassocks.

• Lots of items take two months to make. If a player selected to start making one of those in the third month of their downtime, it won't be completed and won't be in their pack. The first month of their next downtime will be spent finishing the item, and it'll be in their pack at their next event. You can check this by looking at the "Downtime" tab on the character page on the web interface: the half-made item will be in black rather than a blue clickable link.
• New characters who take the Artisan skill when they're new get three free items, based on what they can make. New Artisans who aren't new characters – characters who get the skill once they're already in play – don't get the free items; they have the advantage of having been able to make items in their previous downtime instead (where they get items that aren't free, but that are also valid for a full year, unlike the more limited time on the free items).
  • If someone is genuinely a new character but their character pack doesn't show the free items – this can happen if someone has a new character but doesn't add the Artisan skill until after packing weekend – they can get the free ribbons. That's what the "Make Items" button on the character page is for.
  • If anyone else wants free items and isn't happy with the explanation that they're only for brand new characters, send them to a head of department to handle as a complaint.
• If someone didn't submit a downtime, they won't make any items. We might be able to fix this, but it's a pain. We don't have a documented process yet, so escalate the problem.