Email is the best way to contact us, and sending your email to the right address is the best way to do that


Email is the best way to contact us. Please pick the single most appropriate contact and send your email to that address only. We try to respond to all emails quickly but please bear in mind that we receive over a hundred emails a day during busy periods.

Before e-mailing, please bear in mind this guidance by Matt which will ensure your e-mail is processed in the most efficient manner.



Online Moderation

  • - If you have a problem with the online behaviour of another Empire participant then please report that directly to our moderation team.


  • - Any issues to do with the conduct of other participants are best sent direct to the conduct team for the fastest possible response - but you can contact individual members of the team directly if you prefer.


Questions about Empire

Questions about your account

Lost property


You are welcome to phone the office on 01772 724152 and we’ll take your call during normal working hours. We’re often working late in the office, so you are welcome to try your luck calling during out of office hours, but we can’t guarantee a response.


Please address all correspondence to our PO Box - Profound Decisions, PO Box 666, Preston, PR2 1ZW.


We usually head for site around four days before each event begins. You can use our mobile number, 07833 089512, if you need to contact us on site for any purpose.