Email is the best way to contact us. Please pick the single most appropriate contact and send your email to that address only. We try to respond to all emails quickly but please bear in mind that we receive over a hundred emails a day during busy periods.



Questions about Empire

Questions about your account


You are welcome to phone the office on 0845 0944 798 and we’ll take your call during normal working hours. We’re often working late in the office, so you are welcome to try your luck calling during out of office hours, but we can’t guarantee a response.


Please address all correspondence to our PO Box - Profound Decisions, PO Box 666, Preston, PR2 1ZW.


We usually head for site around four days before each event begins. You can use our mobile number, 07817 133793, if you need to contact us on site for any purpose.